Our support desk is staffed by people who've made joinery, with computer and network specialists behind them. No question is too small, and we'd rather you called than struggled.
Quickest
Monday to Friday during office hours. If we're on another call, leave a message and we'll ring you back.
01608 643302For anything with a screenshot
Say what you were doing and what happened, and attach a screenshot if you can. One of the team will call you back.
support@joinerysoft.comAlready a customer
Training videos on every topic, downloads, the setup wizard and your account, all behind your login.
Log inRemote session
When you're on the phone with us, a technician may ask to join your computer so they can fix the problem with you watching. It only works while you allow it, and it ends when the call does.
ScreenConnect. Enter the code your technician gives you.
Most questions are answered in one of these before you need to call.
Press F1 while JMS is open to search the help for the screen you're on.
Short videos on every topic, from printing to glazing bars.
WatchWhat's new in every version of JMS, with a short video for the bigger changes.
ReadInstallers, the setup wizard and the hardware requirements.
GoInstallation and training on site with every system, two days for JMS 2D and five to ten for 3D Pro, and a year of support from the same people you'd talk to here.
Book a demoOr call 01608 643302 · sales@joinerysoft.com